Clubvs insurance scheme with chris knott insurance

[Tim@ChrisKnott]

Hi to all!

This forum have been in discussion with ourselves about an insurance scheme for registered users on here. We are glad to say that we have signed the deal so I'd just like to introduce myself & our company!

Chris Knott Insurance - http://www.chrisknott.co.uk - have been involved with car clubs for over 20 years so hopefully we'll understand your needs & requirements!

The scheme is for both standard and modified cars with cosmetic changes and bhp increases by no more than 20bhp.

It starts for ages 22 and over for Comprehensive cover and 19+ for TPFT cover, and you must have at least 1 year's NCB – no introductory discounts are allowed.

All drivers must have held a full UK licence for at least 1 year, and to insure a 'performance' car, there must be at least 1 years experience of driving that, or similar bhp, car. Unfortunately, the scheme is not competitive on all M - Manchester, L - Liverpool, OL - Oldham & SK1-12 - Stockport postcodes, and excludes Northern Ireland.

No more than 1 SP/PC/PL conviction offence per driver.

The minimum premiums are £250 for Comprehensive & £200 for TPFT cover, so please don’t ring if your quote is less than this!

We consistently have a very high renewal retention rate meaning that people renew with us because of our constantly competitive insurance premiums & experienced, reliable customer and claims service. That is why we can promote this insurance scheme knowing that we are in it for the long term.

I'll view the site regularly and try to answer any queries that you have also.

In the meantime, please feel free to call the New Business Team when you receive your renewal through. A dedicated team, with years of experience, is waiting for your call! (I personally don't do the quotes).


0800 917 2274 or 01424 200477 (if phoning by mobile) & please don't forget to quote the reference found in my signature below and the club name!

[Tim@ChrisKnott]

Please don't forget to ring us if your car insurance renewal is due in November. (You can also email us (see separate thread) if you can't ring Mon-Fri 9am-5pm or Sat morning 9am-noon).

From September onwards, we were given increased targets of attaining an extra 25% worth of business on already six figure sums (overall written premium) for new customers.

In both September & October, we have achieved this!
(The target set for renewal retention was also accomplished!).

This shows that, because of both our prices & customer service at new quoting stage & at renewal, surely it's worth a (free) call to get a quote?

0800 917 2274 or if phoning by mobile, 01580 752961, though not free. (Please make sure you fulfil the criteria so we can quote!).

[Tim@ChrisKnott]

We have just announced plans to move to much larger premises from 1st March 2010. Existing customers will be notified in due course but this is all due to the success of our insurance scheme as we look to expand.

This year we took on 50% more staff in our New Business team just to cope with demand and as more people hear about the scheme and contact us, we will look to continue to increase our numbers so as to maintain the positive feedback we receive.

We have already hit November's target with a week still to go so again thank you to those who have rung us for a quote.

I'd ask that anyone coming up for renewal (including family) within the next 21 days to please give us a ring on 0800 917 2274 or 01580 752961 by mobile (as cheaper).

Please mention the club name/reference number and don't forget our car breakdown policy at £54.50 for full UK cover. I announced this on the site a few weeks ago and it has generated quite a lot of interest already.

[Tim@ChrisKnott]

Explanation of phone system changes
to improve call handling.

Just to let you know that we’ll shortly be improving our phone system so that you’ll find out sooner if all our operators are busy. This rarely happens now as we've added more staff but this is for the odd occasions when it may do.

At the moment, if the whole quoting team is engaged, customers get through to a receptionist who takes down a phone number and we call the customer back. The downside is that, when we ring back, it’s either not convenient for them to talk or we get voicemail.

So to improve things and increase your chances of getting through to us first time, we’ll no longer take down numbers for call-backs. Rather than keeping you holding, we’ll tell you earlier that we’re busy and ask you to call back when it’s most convenient to you.

That’ll save your time and your phone bill (unless you’re already saving by using our 0800 number) and we’ll be able to handle more calls first time round because we won’t have quote staff tied up ringing other customers back.

We’ll monitor how well it works over the coming weeks and make any changes as necessary.

[Tim@ChrisKnott]

Just as a matter of interest, when I look at the number of people who have called us from this forum and compare that to the number of forum users, it is quite a low percentage.

I realise that some people don't meet the criteria but we have broken records quite often this year in terms of income showing that this scheme is successful when people do ring us. In fact, we're on target for it being one of the best years we've ever had in 26 years of trading.

My question is why aren't more people calling us on here? Just curious!

[Diet1985]

basically its just a case of most forums have alot of members, but all have only a smaller % of active members, then only a smaller number need a quote or think about coming to you.

Then when the quote comes its (in my exp) the cheapest, yet you want 3 months deposit down right away then you wanted my normal monthly payment in 3 weeks time!

[evyboy]

I phoned last week and was quoted 2300 ish for insurance, so i went online and got a quote for 970, thats the best i can get for some obsqure reason

[Tim@ChrisKnott]

I phoned last week and was quoted 2300 ish for insurance, so i went online and got a quote for 970, thats the best i can get for some obsqure reason

That's not a scheme quote so I can only assume you didn't qualify. Sorry about that.

[evyboy]

I dont see how i dont qualify,
27 yo
4years no claims
Been driving performance cars for 3 years

[Tim@ChrisKnott]

I dont see how i dont qualify,
27 yo
4years no claims
Been driving performance cars for 3 years


OK, could you complete & pm me this please - http://www.clubvs.co.uk/forums/showthread.php?t=1151

[Tim@ChrisKnott]

Hi
Just to let you know I'm taking a (well-earned?!) rest over Christmas!

From today, I am only in on 23/12 but then off till 4/1/10 so won't be able to answer insurance-related questions on here till then.

Of course, the office will still be open each day except the 'Bank Holidays', Christmas Eve, New Years Eve, Saturday afternoons & Sundays – 0800 917 2274 or 01580 752961 if ringing by mobile.

The claims department is manned 24 hours a day and the claims helpline number can be found on your Certificate of Insurance & policy booklet.

Have a good Christmas and a peaceful New Year.

[Tim@ChrisKnott]

Hi
As with most people, we have been affected by the snow but most of our staff are in now though it took some time. We are due more snow in our location in the next few days but as half our staff are fairly local anyway, this shouldn't be a problem.

I'll let you know however if there are any significant changes re staffing!

UPDATE - JUST BEEN TOLD WE ARE SHUTTING AT 3.30PM TODAY - WEDNESDAY 6TH JANUARY!

[Tim@ChrisKnott]

Thanks to all who have rung us for a quote.

We have just calculated the figures for 2009 and they show that the average recorded saving we made for our new customers last year was 12.5% off their BEST quote so it's certainly worth a call!

We consistently average over 80% renewal retention as well (December was 84%!) so people are happy at renewal as well!

0800 917 2274 or 01580 752961 until 1/3/10 then 01424 200477.

[Tim@ChrisKnott]

Please note that we have moved to modern premises in Hastings, East Sussex, specifically designed around the current and future needs of the business and considering the fact that we have taken on quite a few more staff.

The new postal details for Chris Knott Insurance will be:

Chris Knott Insurance

5th Floor

Cavendish House

Breeds Place

Hastings

East Sussex

TN34 3AA



Our quote line number won’t change – you can still call us FREE on 0800 917 2274 for your no-obligation quote – remember to quote your unique club/forum code (mobiles can call 01424 200477).



As well as new premises, we have recently invested heavily in technology that will reduce the amount of paper we use and store. The overall aim of these improvements is to enhance operations and therefore offer members an even better service.

[Tim@ChrisKnott]

Hi

Although on average nearly 1 in every 2 people who get a quote from us take out a policy, the number of people who ring us is quite low compared to the amount of registered users.

I realise that there are certain age and postcode limitations as stated in my original post in this thread (which are there to protect the scheme for the majority due to the high claims loss ratio's within these categories) but I would encourage you to give us a call if your car (or home, breakdown) insurance is due.

Our reputation hopefully precedes us based on the amount of grateful comments received.

Please ring free on 0800 917 2274 (mobiles can ring 01424 200477) and just state the club reference number found in my signature below, or in my original post.

[Tim@ChrisKnott]

I’ve been asked quite a few times recently how to get an insurance quote from us.

All you need to do is either ring the office please on 0800 917 2274 (or 01424 200477 if calling from a mobile) – Mon-Fri 9am till 5pm, Sat 9am till noon and state the club name and if possible the reference number (found in my signature below) - or use the email quote facility found on this forum.

I don’t personally do the quotes as I spend a lot of my time travelling the country on business and work from home also.
We have a specialist team who will be able to help you.

Also, please don't forget the popular car breakdown cover at £54.50 for full UK cover – please see http://www.ckinsurance.co.uk/docs/ChrisKnottBreakdown.pdf and the instant, online travel insurance quotes - http://www.ckinsurance.co.uk/travel

And if you need home insurance then http://www.ckinsurance.co.uk/docs/ChrisKnottHomeInsurance.pdf!

Thanks.

[Tim@ChrisKnott]

This insurance scheme is proving very popular which is great but I often get asked to do quotes myself.

Regarding this, could I ask you to either use the email quote facility found on this forum or ring the office please on 0800 917 2274 or 01424 200477 if calling from a mobile – Mon-Fri 9am till 5pm, Sat 9am till noon.
It’s just that I don’t actually do the quotes, as I spend a lot of my time travelling the country on business and work from home also.
We have a specialist team who should be able to help you based on the details you’ve stated.

Also, please don't forget the car breakdown cover at £54.50 for full UK cover – please see http://www.ckinsurance.co.uk/docs/ChrisKnottBreakdown.pdf, online travel insurance (instant quotes) - http://www.ckinsurance.co.uk/travel and home insurance.

Thanks.

[Tim@ChrisKnott]

Here we go! The August rush!

August is always a busy month so if you're insurance renewal (for car, home, breakdown or travel!) is due, please feel free to ring us for a quote on our scheme. 0800 917 2274 or 01424 200477 and please quote the forum reference number found in my signature.

[Tim@ChrisKnott]

I just thought I’d try and explain a little more about the insurer’s decision to amend the criteria for our insurance scheme. Please believe me when I say that we would love to insure everybody and I’ve enjoyed reading people’s feedback when they talk of our prices, customer service, claims handling, etc. However, the insurers have been hit hard this year and when trying to find out why, they have discovered that, in general, there are certain elements which are causing the problems. Hence the reason to only accept modifications with cosmetic changes and modded bhp increases of no more than 20bhp.

Also people must have at least 1 year's NCB – no introductory discounts are allowed, no more than 1 SP/PC/PL conviction offence per driver and minimum premiums are £250 for Comprehensive & £200 for TPFT cover.

It seems that people outside of this criteria are losing money big-time for the insurers though of course this is a generalisation as they understand not everyone claims in these ‘areas’. It’s just that once bitten, twice shy.

May I reiterate that it’s not us who have made this decision but the insurers. Let me point you to this article which tends to sum up the market at the moment - http://news.sky.com/skynews/Home/Business/Car-Insurance-Premiums-Surge-Ahead-Over-Past-12-Months-Consumer-Intelligence-Research-Finds/Article/201001415534529?lpos=Business_Second_UK_News_Artic le_Teaser_Region_8&lid=ARTICLE_15534529_Car_Insurance_Premiums_Surge_ Ahead_Over_Past_12_Months%2C_Consumer_Intelligence _Research_Finds